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Frequently Asked Questions


All of our servers, both VPS and Dedicated are hosted in St. Petersburg, Russia

You can find the test IPs (IPv4 and IPv6) and test files (100Mb and 1000Mb) here: http://lg.vstoike.ru/



Do you provide IPv6 for your servers?

What level of support do you provide?

How long do i have to wait on my ticket to be replied?

Do you offer managed servers?

What is your uptime guarantee?

Can i add a PTR record?

What OS are available for installation?

Do you provide snapshots/backups for VPS?

Can i get a trial VPS?


What payment options can i use?

Do you offer refunds?

I have paid my invoice with Bitcoin, but it still is "unpaid"

Is there are grace period for paying invoices?

Can i change my billing cycle?



Can you restore my data after my VPS has been cancelled or terminated?





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