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Frequently Asked Questions


All of our servers, both VPS and Dedicated are hosted in St. Petersburg, Russia

You can find the test IPs (IPv4 and IPv6) and test files (100Mb and 1000Mb) here: http://lg.vstoike.ru/


All VPS servers are deployed with a single /64 unrouted subnet and it can not be furhter upgraded.
Dedicated servers can have up to 3 /56 or /48 subnets, depending on the package (/56 for Medium servers, /48 for Heavy servers)

All of our servers are unmanaged, which means that we do not provide support with any software on the server, or any software-related issues.
More information: VPS support policy

Currently we do not provide any managed servers or server management services.

For general questions: up to 30 minutes during our business hours (weekdays 10:00 - 18:00 GMT+2) and up to 24 hours during weekends and holidays.
For technical questions: up to 3 hours during our business hours and up to 72 hours during weekends and holidays.


We offer a 99.9% uptime guarantee.

Yes.
For VPS you can do it via the VPS panel. Instructions on how to do it can be found here.
For dedicated servers, PTR records are managed via the Dedicated server settings page.

For Linux VPS: all most popular distributives are available (CentOS, Debian, Ubuntu, Fedora). Please note that due to technical limitations some versions might not be available on all VPS packages.
For Windows VPS: Windows server 2008R2, 2012R2 and Windows server 2016.
You can find the full list of the OS templates available for your VPS package in the order page.
Also, we provide a list of ISO's that can be mounted and installed manually via the VPS panel.


Yes. Please provide a direct download link to the ISO and a request for adding it to the list of available ISO's by opening a support ticket.
This, however, is valid only for Linux distributions and we will not be able to add a Windows OS due to licensing constrains.

Currently no, but you are welcome to use a backup VPS to store your files, or use a 3rd party service, such as the highly recommended Backblaze.


Yes, you can order one of the following VPS packages for testing them out for 3 days:
Linux HDD Sandbox, Linux HDD 1, Linux HDD 2
Linux SSD Sandbox, Linux SSD 1, Linux SSD 2
To do so, please create an order with one of these packages (without paying) and open a support ticket requesting a trial. Please provide the Invoice number that was issued for the server.
(warning) Windows VPS are not eligible for free trial due to licensing limitations
(warning) Only one trial server can be activated per customer



What payment options can i use?

Do you offer refunds?

I have paid my invoice with Bitcoin, but it still is "unpaid"

Is there are grace period for paying invoices?

Can i change my billing cycle?



Can you restore my data after my VPS has been cancelled or terminated?





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