All of our servers, both VPS and Dedicated are hosted in St. Petersburg, Russia |
You can find the test IPs (IPv4 and IPv6) and test files (100Mb and 1000Mb) here: http://lg.vstoike.ru/ |
All VPS servers are deployed with a single /64 unrouted subnet and it can not be furhter upgraded. |
All of our servers are unmanaged, which means that we do not provide support with any software on the server, or any software-related issues. |
Currently we do not provide any managed servers or server management services. |
For general questions: up to 30 minutes during our business hours (weekdays 10:00 - 18:00 GMT+2) and up to 24 hours during weekends and holidays. |
We offer a 99.9% uptime guarantee. |
Yes. |
For Linux VPS: all most popular distributives are available (CentOS, Debian, Ubuntu, Fedora). Please note that due to technical limitations some versions might not be available on all VPS packages. |
Yes. Please provide a direct download link to the ISO and a request for adding it to the list of available ISO's by opening a support ticket. |
Currently no, but you are welcome to use a backup VPS to store your files, or use a 3rd party service, such as the highly recommended Backblaze. |
Yes, you can order one of the following VPS packages for testing them out for 3 days: |
You can use PayPal (either as manual or subscription payments), most common Credit/Debit cards, Bitcoin (your wallet needs to support the Bitcoin Payment Protocol), as well as Webmoney, Yandex money and Qiwi. |
Refunds are issued on a case-to-case basis, be it full or partial. |
It is not uncommon for Bitcoin payments to take over 30 minutes to process due to the nature of blockchain and the necessity to confirm the validity of the transaction by gathering blockchain confirmation from various sources. Your invoice will be automatically marked as paid the moment the blockchain confirmations have been gathered and our payment processor flags the transaction as valid. |
Yes, there is a 3 day grace period for paying the invoice. After that the server will be suspended, but will be turned back on if the invoice is paid. Servers are terminated 14 days after the missed due date. |
No, VPS termination is final and all data is irreversibly lost. |
Yes, you can change your billing cycle in the server management page. |